maret Terms of Use

When you access maret, you agree to the terms set out here. We describe what we do, what we ask of you, how we handle your data, and what happens if there is a dispute. Our policy applies to all users in supported jurisdictions — Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where local law permits online gaming.

We operate maret as a platform offering slot tournaments (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), football and esports markets, and related games. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Our team processes account verification, manages your wallet, settles tournament outcomes, and handles withdrawals according to the terms below.

These terms are not exhaustive legal documents; they explain our commitments and your responsibilities in plain language. If you have questions about any policy, our support team is available during business hours via live chat, email, or phone in multiple languages.

Account Opening on maret

To open an account on maret, you must provide an email address, create a password, and submit personal information (full name, date of birth, address). You confirm that all information is accurate and complete. We ask for this to comply with anti-money-laundering regulations and to verify your identity.

We then request government-issued identification (passport, driving licence, or national ID card) and proof of address (utility bill, bank statement, or rental agreement dated within three months). Our compliance team reviews these documents during business hours. Verification typically takes 24 hours. Once approved, your account is fully active and you can deposit, play, and withdraw.

If verification fails (document is unclear, information does not match, or inconsistency is detected), we contact you by email or live chat with guidance on resubmission. You may resubmit documents; we review the new submission within 24 hours.

• You must be at least 18 years old to open a maret account.
• You are responsible for keeping your password secure. Do not share it with anyone.
• You are responsible for all activity on your account. If you suspect unauthorized access, contact us immediately.
• We reserve the right to decline or suspend an account if we suspect fraud, duplicate accounts, or violation of local law.

Deposits and Withdrawals on maret

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits process during business hours; some methods settle instantly. Once your deposit is confirmed, the funds appear in your maret wallet and you can enter tournaments or games.

There is no minimum deposit amount, though some tournaments may have higher entry fees. There is no account preferences at account level, but we may request proof of source of funds for large deposits to comply with our regulatory obligations.

Withdrawals are processed to the payment method you used to deposit, or to an alternative verified account on your maret profile. Our compliance team reviews each withdrawal to confirm account eligibility. Processing typically takes one business day after your withdrawal request. You receive email confirmation with your transaction ID so you can track the transfer through your bank.

We at maret process withdrawals transparently and without artificial delays. Your funds are yours; we settle them as quickly as our regulatory obligations and your bank's processing time allow.

Tournament Structure and Game Rules

On maret, tournaments run on a published calendar. Each tournament has an entry fee, start time, end time, scoring method, and prize-pool distribution. We post this information before the tournament begins. By entering a tournament, you acknowledge that you understand the rules.

Game outcomes are determined by game mechanics (for slots: random number generation; for live dealers: live wheel spin or card deal; for markets: official match or event results). We do not manipulate outcomes. All game sessions are logged and can be reviewed if you dispute a result.

If you report a technical fault during a session (connection drop, missing stake, spin not recorded), we investigate using our server logs and the live video feed (for live-dealer games). If we confirm a fault on our side, we offer a replay or refund. If the fault is on your end (your internet connection, your device), we cannot reverse the outcome, but we explain what happened.

Bonus Terms on maret

From time to time, we offer bonuses or promotional credits to new or returning players. Any bonus comes with specific terms — wagering requirements, game restrictions, time limits, or maximum withdrawal amounts. We post these terms clearly before you claim a bonus.

Bonuses are not guaranteed; we may modify or withdraw promotional offers at any time. Bonus credits are separate from your real-money wallet and cannot be withdrawn as cash — only game winnings generated from bonus play may be withdrawn (subject to the wagering conditions stated).

If you claim a bonus by error (e.g., a promotion not intended for your account type), we may cancel the bonus and recover any gains. We contact you first to explain.

Disputes and Complaints on maret

If you believe a transaction was incorrect, a game outcome was unfair, or our service failed, contact our support team with details: date, time, game or market name, stake amount, and outcome. We log your complaint and investigate within 48 hours.

We have access to server logs, game records, payment records, and (for live games) video feeds. We use these to establish what happened and whether our system or your account was at fault. We respond with a written explanation and, if warranted, a refund or replay.

If you remain unsatisfied after our initial response, you can escalate your complaint to our compliance officer. We aim to resolve escalated complaints within 5 business days. If you are in a jurisdiction with a gaming regulator or ombudsman, you may also lodge a complaint with them.

Complaint timing

You must report a dispute within 30 days of the event. After 30 days, we may not be able to investigate.

Evidence

Provide as much detail as possible: session ID, timestamp, transaction ID, screenshot. This helps us locate the exact record.

Response time

We respond to complaints within 48 hours on weekdays, 72 hours on weekends and holidays (Idul Fitri, Idul Adha, Imlek, Nyepi).

Escalation

If you disagree with our response, ask to escalate to our compliance team. We review escalated complaints within 5 business days.

Data, Privacy, and Account Security

When you join maret, we collect your name, email, address, date of birth, government ID, and bank details. We use this data to verify your identity, process deposits and withdrawals, comply with anti-money-laundering law, and communicate with you about your account.

We encrypt all data in transit and at rest. We do not sell your data to third parties. Our staff can access your account information only for legitimate business purposes (account verification, complaint investigation, fraud prevention). You can request a copy of your data or ask us to delete it by contacting our support team.

We recommend enabling two-factor authentication (2FA) on your account. 2FA requires a code from your phone every time you log in, protecting against unauthorized access. You can set up 2FA in your account settings.

Jurisdiction and Legal Compliance

Our services are available only where local law permits online gaming. We do not offer our services in jurisdictions where online gambling is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

If you are based in a supported Indonesian region (Jakarta, Surabaya, Bandung, Medan, Semarang, or others), you can access maret. If you travel outside your home region, your account may be temporarily restricted for compliance. When you return and log in from your usual location, full access resumes.

We comply with anti-money-laundering regulations and sanctions laws. If we detect suspicious activity (rapid deposits and withdrawals, impossible betting patterns, accounts linked to sanctioned persons), we may freeze your account and report to relevant authorities.

Liability and Changes to These Terms

We build maret to be reliable and fair. However, technical failures, internet outages, payment processor issues, or regulatory changes may occasionally affect service. We are not liable for losses arising from circumstances beyond our control.

We reserve the right to modify these terms at any time. We notify you of material changes by email or in-app notice. If you disagree with the changes, you can close your account and withdraw your balance. Continued use of maret after notice of changes constitutes acceptance of the new terms.

If you have any questions about maret or these terms, contact our support team. We are available Monday–Sunday, 09:00–22:00 Jakarta time, via live chat, email, or phone. We speak English, Indonesian, and regional languages.

Contacting maret Support

We are here to answer your questions about these terms, your account, or any maret service. Our multilingual support team is available during business hours (Monday–Sunday, 09:00–22:00 Jakarta time) via live chat on maret.app, email to [email protected], or phone during business hours.

For general inquiries, live chat is fastest. For complaints or disputes, email is preferred so we have a written record. For urgent issues, call our phone line — we prioritize active-session problems (connection drop, missing stake, technical fault) over general questions.

We aim to respond to all inquiries within 24 hours on weekdays. Weekend and holiday responses may take up to 48 hours. Thank you for using maret. We are committed to fair play, transparent service, and your account security.